People

Kermit Drake

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Arlene Johnson

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Donec lacinia, sem ut iaculis consequat, massa nulla ultricies lacus, ut vestibulum diam tortor porta magna. Ut sit amet urna vel lectus lobortis auctor a in odio. Quisque posuere magna sit amet tortor interdum, quis malesuada dui tempor. Praesent lobortis elit a justo venenatis lobortis. Cras non lobortis erat, in imperdiet enim. Integer vestibulum, turpis viverra auctor feugiat, massa velit laoreet sapien, eget mollis mauris felis eu ligula. Praesent quis blandit mi, ac tristique dui. Praesent vitae leo eros. In hac habitasse platea dictumst. Nulla varius tincidunt dignissim.

Suspendisse at sollicitudin metus, a feugiat eros. Ut velit tortor, suscipit et aliquet id, porttitor at mi. Duis et imperdiet lacus, a aliquam tortor. Aliquam eget tellus varius, sollicitudin mi a, fermentum justo. In hac habitasse platea dictumst. Sed sed tincidunt ipsum, in auctor urna. Integer iaculis condimentum nisl, vitae faucibus lectus auctor ut. Proin vel suscipit lorem. Pellentesque non turpis massa. Aliquam et arcu sed metus bibendum malesuada ut quis orci. Praesent fringilla nisi quis quam egestas tincidunt. Nunc sit amet lectus pulvinar, mollis lorem sed, aliquet risus.

Akera Gamble

Akera Gamble has 10 years of education and experience in marketing and communications. Akera started her career as a communications coordinator for a small radio station located in Virginia Beach, Va. During her time at Sinclair Communications, she developed ad campaigns for local business to promote on various stations under the Sinclair umbrella. Akera was also successful at organizing promotional events for local companies.

Akera moved on to the non-profit sector where she begin promoting conferences and local events in the Washington, D.C. area. Akera specialized in developing print and social media campaigns to promote registration for education services.

Akera received her Bachelor of Science degree in Communications from Old Dominion University and a Master of Science degree in Marketing Management from University of Maryland University College.

Charles Andrews

Charles Andrews has over 17 years of experience working with telecommunications and call center solutions are brought to every strategy, technology, and operations project. Clients applaud his deep expertise creating and delivering solutions that address the relevant and pressing challenges they face in the contact center today.

Charles brings a diverse background in call center product and industry knowledge, and application design consulting for voice, CTI, IVR and call center solutions. His prior portfolio of experience was gathered as a manager of call center technology and telephony infrastructure for a major telecommunications provider.

He has also played an integral role in developing call center solution, evaluating vendors and products, and delivering call center solutions to his clients. Charles has held positions in the areas of sales, collections, operations, implementation and support.

Charles’s primary focus was designing, developing and deploying IVR & CTI interfaces to meet business requirements and stream line operations; Helping clients to implement call center applications to effectively route callers to the best available resource; Developing and staffing a 24 x 7 call center support team; and Creating a process improvement process that standardized IVR implementations that resulted in a decrease in work errors to less than 1% and met customer delivery dates 99% of the time.

Danita Drake

Danita Drake has a marketing background of over 10 years with a B.S. in Business Administration and a marketing concentration from Mary Washington University. Her diverse marketing experience includes direct marketing, marketing communications, public relations, affinity marketing, and marketing plan development/execution.

The majority of her background has encompassed working for numerous associations where she was instrumental in managing marketing programs and promotions throughout her career and has also had the pleasure of working with for-profit companies and organizations such as PBS.

Scott Davenport

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Nulla vel adipiscing est. Praesent et viverra metus. Donec egestas, sapien ut molestie laoreet, ante nunc congue nulla, a fermentum est libero ac ante. Proin laoreet dignissim est at blandit. Integer eget feugiat nunc, eu vestibulum quam. Nullam tempus gravida tempor. Donec imperdiet arcu in lectus molestie gravida. In volutpat dapibus pretium. Fusce id metus ut turpis blandit ultrices. Cras augue elit, aliquam id ante sed, feugiat hendrerit ligula. Curabitur facilisis orci non nisl molestie euismod. Donec viverra condimentum porttitor.